Each of the banks have different requirements and standards. Please refer to the table below to view the requirements that are specific to the bank you acquire through.
|BANK / ACQUIRER||MERCHANT ID||TERMINAL ID||CARD ACCEPTOR NAME||CARD ACCEPTOR LOCATION||MERCHANT CATEGORY CODE|
|Bank of Queensland||Yes||Yes||Yes||Yes||Yes|
|Bank of South Australia||Yes||Yes||Yes||Yes||Yes|
|National Australia Bank||Yes||Yes*||Yes||Yes||Yes|
If you acquire through the Commonwealth bank, it may be helpful to make known to your banking representative that you are looking for a 'Commlink Merchant Facility' connected through Windcave.
The information listed above relates to the specifications Windcave uses to configure our payment host, to your merchant account, for real time credit card authorisation.
Please contact your banks' help desk on the numbers provided below to receive this information (if you are already set up for 'Card Not Present' processing). Alternatively, you may need to apply for a facility to process ecommerce transactions. Please speak with your banking representative about this.
|Merchant ID||This is an electronic merchant number generated by the bank specifically for your business to be able to transact online. The ANZ Australia may also refer to this field as an 'EPOS Number'|
|Terminal ID||This is a number associated with the 'Merchant ID'. A merchant can have one or many Terminal ID's|
|Card Acceptor Name||This is the name that appears on the card holders' statement. This field must have no more than 25 characters.|
|Card Acceptor Location||This is the physical location of business operation. This is usually the town or city of your business.|
|Merchant Category Code||Your bank will assign you with a merchant category code based on your business type|
|CNP||Card not present transactions|
|UNT||Unattended and vending transactions|
For processing of American Express and JCB cards, Windcave customers are required to obtain an American Express "merchant number" and "terminal ID" exclusively for Windcave use.
If you are an existing American Express merchant call American Express directly on 1300 363 614 option 3 and ensure your current merchant number is exclusively in use with Windcave. If not please request an additional merchant number exclusively for Windcave use. Please also request that American Express issue a terminal ID for the Merchant number to be used in Windcave processing. The 'terminal ID' provided by American Express will take 1-2 business days to be loaded by American Express.
If you are not currently an American Express merchant call American Express directly on 1300 363 614 option 4 and discuss becoming an American Express merchant, requesting a "merchant number" and "terminal ID" for Windcave use.
Windcave can load this merchant number as soon as you give us the terminal ID and at that stage we can tell you if it is active yet or not. If the terminal ID is not active when Windcave load it you will need to follow up with American Express Directly on 1300 363 614 option 3 to confirm if/when your terminal ID is operational.
To be able to process Diners, please contact Diners directly on 1300 360 060 or+61 3 9805 4410
Currently, all users of Windcave hosted solution PxPay 2.0 can use a MPI (merchant plug-in) developed by Windcave for 3D secure authentication at no additional cost. To enable this functionality, you will need to enrol with your bank. At present, only Westpac Australia is able to process enrolments for merchants wanting to participate in 3D secure. All new Westpac merchants will require the facility.
Once you have enrolled, you (the merchant) will be provided with a 'Visa Merchant Password'. You will need to provide this to Windcave prior to activation, along with the website activation checklist
Extended booking info allows you to send 2nd and 3rd level transaction data to Windcave which will be displayed on the card holder's statement. At present this is only available through American Express. If you wish to have this facility please inform American Express and Windcave at time of application.
The contact numbers listed below are to be used as a guide to contacting the merchant services departments of each of the acquirers that Windcave has connectivity to in Australia. If you already have a banking representative for your business, please contact them directly.
|ANZ||1300 366 988|
|Bank of Queensland||1300 557 272|
|Bank of South Australia||1800 804 411|
|Fiserv||1800 655 204|
|Bendigo||1 300 236 344|
|Citibank||13 24 84|
|Commonwealth Bank||1800 730 554|
|National Australia Bank||1 300 369 852|
|St George||1300 760 278|
|Westpac Australia||1800 029 749|
|American Express||1300 363 614|
|Diners||1300 360 060|